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Robert Kepes

Hybesova 25, Vyskov 68201

E­mail: robert.kepes@gmail.com

Tel.: +420721459945

Date of birth: March 9, 1978

Driving licence: B

Work experience

11/2007 – present day

Accenture Services s.r.o., Bucharova 8, 15800 Prague Czech republic

 

IT Service manager

 

Owner of following IT processes according to ISO 20k: Configuration, Availability, Capacity, Supplier,

 

Security and IT Service Continuity Management

 

Responsible for whole process life, from design to KPI and continual improvement

 

Participating on regional harmonization of process activities across EMEA region

 

Responsible for IT security part of ISO 27k1 and SSAE16 & ISAE3402 certification

 

Subject Matter Expert for Flexnet manager Suite

 

Project management: project coordination, follow the specific requirements, from bid to realization,

 

data preparation, planning documentation making, project managing, project evaluation

01/2005 – 10/2007

Accenture s.r.o., Plynárenská 7/C, 82109 Bratislava Slovak republic

 

IT Customer Support Supervisor

 

Team leader for part of customer support domain

 

Solving users problems on site / off site

 

Responsibility for maintaining Asset database

 

Prepare groundwork for budgeting and refreshment strategy

 

Negotiation with project leads and fulfill all customer's requirements

 

Participation on regional and global projects initiatives, for example workstation Active Directory

 

migration, ISO 20k certification, etc.

 

Local supplier management

 

Incident management activities

 

Operations: cyclical change to new release of standard workstation image, loading new global tools

 

for

 

Bratislava workstations, implementation specifics requirements from deals, preparing new space

01/2004 – 12/2004

Ahold Retail Slovakia k.s., Ivánska cesta 12, 84201 Bratislava Slovak republic

 

IT Specialist

 

Participating on cross country IT projects: – change to new operating system, change to new system

 

for EAN scanning

 

Primary responsible for one store location in Bratislava

 

Complete IT end user support

 

Maintaining the retail business IT application

 

Local project IT coordination: opening new fuel station in Bratislava, space rebuilding

02/2003 – 12/2003

Ahold Retail Slovakia k.s., Ivánska cesta 12, 84201 Bratislava Slovak republic

 

Sector Manager of Electro Department

 

Team leadership, 12 members

 

Goods flow care

 

Dealing with suppliers, stock supply management, creating orders

 

Preparation of promo events

 

Deep knowledge of products and good flow

06/2002 – 01/2003

Ahold Retail Slovakia k.s., Moldavská cesta 32, 04011 Košice Slovak republic

 

Operating employee in Electro Departmen

 

Sale expert advice

 

Direct contact with customers

11/2000 – 03/2002

Procom s.r.o, Popradská 68, 04011 Košice Slovak republic

 

IT Service Technician

Computer network design and realization

PC service

Migrating companies IT system from Windows platform to Linux

Education

03/2008 – 08/2012

Brno University of Technology, Kolejní 2906/4, 612 00 Brno Czech republic

 

Faculty of Business and Management, Management of Informatics

 

Not graduated

11/1996 – 06/2000

University of Economics Bratislava, Tajovského 13, 041 30 Košice Slovak republic

 

The Faculty of Business Economics

 

Not graduated

09/1992 – 06/1996

Grammar School Trebišovská 12, Trebišovská 12, 04001 Košice Slovak republic

 

Grammar School

Languages

Slovak

– Native speaker

Czech

 

English

 

Knowledge and Skills

Achieved Certifications

ITIL® Expert Certificate in IT Service Management

 

Flexera FNM 1148: Hardware Asset Mgmt

 

Flexera FNM 1188: Purchases & Contracts

 

Flexera FNM 1178: License Optimization

 

Flexera FNM 1158: Software Asset Mgmt

 

IT Lean Foundation

 

Internal Auditor ISO/IEC 27001/2013

 

Internal Auditor ISO/IEC 20000­1:2011

 

Prince 2 Practitioner

 

Cobit 5 Foundation

 

Information Security Foundation based on ISO/IEC 27002

 

Six Sigma Green Belt

Computer Skills and

Expert in Microsoft Office

Competences

Expert user of FlexNet Manager Suite

 

Advanced user of ARIBA, internal order system

 

Advanced computer specialist in Windows operating system

 

Advanced network specialist in Windows operating system

 

Basic user of system for telephone centre Ericsson and Avaya

 

Basic GOLD and MIS intradepartmental system

 

Basic knowledge of SQL

 

Basic knowledge in Linux and PHP

Social Skills and

Determined and decisive; uses initiative to develop effective solutions to problems

Competences

Ability to lead a team

 

Methodical and rigorous approach to achieving tasks and objectives

 

Ability to work in team (team worker)

 

Strong planning, organizing and monitoring abilities an efficient time manager

 

Good at dealing with business partners

 

Adaptable and flexible; well organized planner and scheduler

 

Reliable and dependable high personal standards and attention to detail

 

Project lead and active participation